Support

On the sign-in screen choose Registrujte se (Register), enter your email address, a username and a password (at least 8 characters, with at least one letter and one number) and accept the Terms of Use. You will receive a 6-digit code by email; enter it in the app to activate your account.

• Check your spam folder.
• The code is valid for 30 minutes; if it has expired, choose Pošalji kod ponovo (Send code again) in the app.
• Make sure you entered your email address correctly.

If the code still does not arrive, write to support@farmaceut.ba.

On the sign-in screen choose Zaboravili ste lozinku? (Forgot password?) and enter your email. We will send you a code valid for 15 minutes, after which you set a new password. For security reasons you will be signed out on all devices.

On the Home screen choose Skeniraj (Scan) and allow camera access. Point the camera at the large medicine name and strength on the box. If the app does not recognise the name, tap the highlighted text or try another side of the box. Scanning runs on the device; images are not sent to the server.

In the medicine details choose Prijavi grešku (Report an error), pick the type of problem and describe what is wrong. Every report is checked against the official Summary of Product Characteristics (SmPC).

The information is taken from the official Summary of Product Characteristics (SmPC) for each brand and from the medicines register of Bosnia and Herzegovina. Each medicine links to its official document. Medical content is in Bosnian.

In the app open Profile → tap your name (first item) → Delete account and confirm with “Delete account”. Your personal data, viewing history and settings will be permanently deleted from our servers. This cannot be undone. More in the Privacy Policy.