Privacy Policy
1. Who we are
The farmaceut.ba app and website are operated by DSO AppVision, Tuzlanskog odreda br. 7, 75000 Tuzla, Bosnia and Herzegovina, tax ID (JIB) 4311654070008 (“we”, “us”). We are responsible for the processing of your personal data described in this policy.
For any privacy question, write to support@farmaceut.ba.
2. Data we collect
- Account data: email address, username, display name (if you enter one), password (stored only as a hash, never in readable form) and the version of the Terms of Use you accepted.
- Usage data: medicines you have opened (the “Recent” list, up to 100 entries), the queries you type into search, and views of and taps on sponsored banners.
- Technical data: a random installation identifier generated by the app, a session identifier, app version, device model, operating system version and device language.
- Messages you send us: contact messages, app bug reports and reports of errors in medicine information, together with your name and email address if you enter them.
3. Data we do not collect
We do not collect your location, contacts, photos or any data about your health.
The camera is used only to recognise text on a medicine box. Recognition happens on your device; images are not stored and are not sent to our server.
We do not track you across other apps or websites, we do not use the device advertising identifier (IDFA) and we do not sell your data.
4. Why we use data
- to provide your account, sign-in, email verification and password reset;
- to run the app's features: search, viewing history, interaction checks and the rest;
- for aggregate statistics on app use and on sponsored content views, and to find and fix errors;
- to answer your messages and correct reported errors in the data.
We process data to perform our contract with you (the Terms of Use you accept when registering) and on the basis of our legitimate interest in keeping the app working correctly and securely.
Sponsors receive only aggregate numbers of views and taps, never data about an individual user.
5. Who has access to the data
Data is stored on servers of our contracted hosting provider. Emails (verification and password reset codes, support replies) are sent through our contracted email service provider. These providers process data only on our instructions and may not use it for any other purpose.
We do not share data with anyone else, except where required by law or by a competent authority.
6. How long we keep data
- Account data and viewing history are kept for as long as you have an account.
- Support messages and bug reports are kept for up to 24 months after the last correspondence.
- Technical logs are kept for up to 90 days.
7. Deleting your account and your rights
You can permanently delete your account at any time in the app: Profile → tap your name (first item) → Delete account, then confirm with “Delete account”. This deletes your personal data, viewing history and settings from our servers.
You have the right to request access to, correction or deletion of your data, and to object to its processing. Send your request to support@farmaceut.ba; we will respond within 30 days.
If you believe your rights have been violated, you can lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina.
8. Security
Communication between the app and the server is encrypted (HTTPS). Access tokens are stored on the device in the system Keychain.
9. Children
The app is intended for adults, primarily healthcare professionals, and is not directed at children.
10. Changes to this policy
We will notify you of significant changes to this policy in the app or by email. The date at the top of this page shows when the policy was last changed.